Shipping & Returns

Dispatch

We aim to dispatch all orders within 48 hours.

Estimated delivery times should be used as a guide only and commence from the day of dispatch. Baraboux is not responsible for delays caused by customs clearance.

UAE Delivery

We offer complimentary Fedex delivery to the UAE. Orders are dispatched within 2 business days and are normally delivered the next business day between 9am and 5pm. Someone will need to be available to sign for your order, otherwise it will be kept by Fedex so that you can rearrange delivery.

International Delivery

Delivery to Rest of The World costs 15 via Fedex and is subject to duties and taxes, see below. Orders for delivery to Europe or the USA will take 3-5 business days, while deliveries to other international countries will take up to 7 business days.

Taxes & duties

We also provide a delivery duty paid (DDP) service for the following countries. This means all relevant local taxes and duties will be included in your order total, shown as a separate line.

Tracking

Once your order has been dispatched you will receive an email with your tracking code, so that you can monitor your delivery until it arrives with you.

Packaging

All of our bags come packaged in a protective Baraboux dust bag. They will arrive in tissue paper, signature paper bag and presentation box.

Return & Exchange

If you decide not to keep an item you ordered online you can return it for a refund or exchange within 14 days of delivery. Please email info@baraboux.com to request a Return Merchant Authorisation (RMA) number as you will need to include this with your return. Please note that returns cannot be accepted without this RMA number.

Please make sure the item you are returning is in perfect condition and in its original packaging, including the dustbag and box.

All returns should be accompanied by the original invoice.

Repairs

We offer a complimentary repair service for 12 months from the day you purchased your product.